Our cookie policy

1) Cookies and similar technologies

A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:

To remember your language and country preferences on the site
To remember what you put in your visit on your last visit, so that we can keep your basket contents for you if you didn’t already buy them
To track customer behaviours such as the pages visited on your way through the site and the rate of basket abandonment. This helps us to improve the site and your browsing experience. This tracking information isn’t linked to any of your personal details and doesn’t allow us to identify you as an individual.

Our site also uses some third-party tools such as affiliate marketing, and recommendations and review services. These third-parties may also place cookies on the site.

2) Information collected

We may obtain information about your computer or any other electronic device which you use to access our website, such as your IP address, your browser and/or other internet log information.

We will treat this information as your personal information. In certain circumstances, we may also collect personal information about you but only where you voluntarily provide it (e.g by completing an online form) or where you purchase goods or services from us.

Please note that no personal information is stored in the cookies. We do not use cookies to collect or record information such as your name, address or payment details.

3) Consent for cookies

In most cases, we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the website (e.g to enable you to store items in a shopping basket and/or to use our check-out process).

Where we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies in the following manner:

On the first occasion, a pop-up will ask you to consent by clicking a checkbox. This preference will be stored for the future.

Thereafter you will be provided with an opportunity to opt-out of the use of cookies which can be done in the following manner:

The user can also click decline to opt-out of the use of cookies.

4) Third-party cookies

We work with third-party suppliers who may also set cookies on our website. These cookies and their third party owners are included in the table below. By consenting to the use of cookies on our site you will be consenting to the use of these cookies. These cookies may be used to collect the following information:

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

5) Cookies and similar technologies used on this website

The following cookies/similar technologies are used on this website:

Third-Party Cookies:
Our website uses cookies or similar technologies owned by third parties such as Facebook, Twitter, Google Analytics and other websites. These help us analyse the traffic visiting our website and make improvements to things like site performance, the relevance of search results and product suggestions.

Cookies owned by the operator of this website:

There are two types of cookie:

Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies.

Essential website cookies --- These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

Examples of how we use ‘strictly necessary’ cookies include:
• Setting unique identifiers for each unique visitor, so site numbers can be analysed.
• Allowing you to sign in to the Moda@Home website as a registered user.

Performance and functionality cookie --- These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use.

Performance cookies collect data for statistical purposes on how visitors use a website, they don’t contain personal information such as names and email addresses, and are used to improve your user experience of a website.

Here are some examples of how we use performance cookies:
• Gathering data about visits to the website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from.
• For comparison with other websites using data collected by industry-accepted measurement and research companies.

Information supplied by performance cookies helps us to understand how you use the website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third party cookies).

If you have registered with the website we can combine the data from the web analytics services and their cookies with the information you have supplied to us, so that we can make your experience more personal by recommending certain products to you based on your shopping behaviour or tailoring your emails with information, products and services that we think you’ll find interesting. We would only do this if you have given us permission to communicate with you. Sometimes the data used from the web analytics companies has been collected before you registered or signed in. In these cases, if we use this data to identify you, we use it only in accordance with our privacy policy.

Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.

Here are some examples of how we use functionality cookies:
• Storing your user preferences on Your Account page
• Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.

Advertising cookies --- These cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine whom you are though, as the data collected is never linked to your profile.

The main ways we use advertising cookies are set out below:

• Interest-based advertising (or online behavioural advertising) is where cookies are placed on your device by our third-party service providers which remember your web browsing activity and group together your interests in order to provide you with targeted advertisements that are more relevant to you when you visit modaathome.co.uk. Your previous web browsing activity can also be used to infer things about you, such as your demographics (age, gender etc). This information may also be used to make the advertising on modaathome.co.uk more relevant to you.

• ‘Retargeting’ is a form of interest-based advertising that enables our advertising partners to show you advertisements selected based on your online browsing activity away from the website. This allows companies to advertise to people who previously visited their website. These cookies will usually be placed on your device by third-party advertising networks and we have listed the main third party networks we work with in our consent management platform.

• Social media. Occasionally we advertise our products and services to our customers who are on social media. This could be to promote our sales offers or new products arrivals. We use cookies to help with this process, and the social media operator (Facebook for example) can recognise Moda@Home customers who are on their platform and serve them advertisements on our behalf.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

6) How to turn off cookies

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally, visit aboutcookies.org or the Information Commissioner's webpage on cookies ico.org.uk/for-the-public/online/cookies/